How do I contact support and follow up?

In the app, open Need help? You can search Help first or choose Contact support. Pick a topic (Product question, Technical issue, Billing or plan, Pricing question or Other), add a short subject and describe what you need.

Only what you type is sent, together with your account and the page you were on. Don't include passwords or payment card details. If you aren't signed in, use Contact us on the website.

After sending, you get a reference such as SUP-0001. Open My support requests to see each request, its status and the conversation, and to reply.

When the RHACOVA team replies, you get a notification that opens the request. A person reads each message; the response time shown in the app is typical, not a guaranteed deadline. Sending many messages in a short time may be limited.

Support can explain how RHACOVA works and look into problems. It doesn't change prices, records or billing on your behalf without your request, and it is not accounting, tax or legal advice.